Terms & Conditions

Introduction

Welcome to c99, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions govern your use of all services, games, promotions, and features available on c99.vin. By creating an account or placing a bet, you confirm that you have read, understood, and accepted these terms in their entirety.

c99 reserves the right to update or modify these Terms & Conditions at any time. Continued use of the platform following any amendment constitutes your acceptance of the revised terms. We encourage all players to review this page periodically to stay informed of any changes.

1. Eligibility & Player Requirements

To register and use c99, you must meet the following eligibility requirements. Failure to meet these conditions may result in account suspension or permanent closure without prior notice.

• You must be at least 21 years of age. c99 strictly enforces a 21+ age restriction across all services.
• You must be a resident of or located in a jurisdiction where online betting is not explicitly prohibited.
• You must register using accurate, truthful personal information. Providing false details is grounds for immediate account termination.
• Each individual may hold only one registered account on c99. Multiple accounts by the same person are prohibited and subject to forfeiture of all associated funds.

2. Account Registration & Verification

When you register an account on c99, you agree to provide complete and accurate information and to keep that information current at all times. c99 may request identity verification at any stage, including before processing withdrawals.

Account Security

You are solely responsible for maintaining the confidentiality of your username and password. c99 will not be liable for any loss or damage arising from unauthorised access to your account resulting from your failure to safeguard your credentials.

• Do not share your login credentials with any third party.
• You must notify c99 support immediately if you suspect any unauthorised access to your account.
• c99 reserves the right to suspend accounts where suspicious activity or security risks are detected.

KYC Verification

As part of our commitment to fair play and fraud prevention, c99 may require you to submit KYC documents such as a national ID, passport, or utility bill. Accounts that fail to complete verification within the required timeframe may have withdrawal privileges temporarily restricted until the process is finalised.

3. Deposits & Withdrawals

c99 supports fast and convenient payment methods popular among Bangladeshi players. All financial transactions are processed through secure, encrypted channels to protect your funds and personal data at all times.

Accepted Payment Methods

c99 currently accepts deposits and processes withdrawals via the following methods, all widely available across Dhaka, Chittagong, Sylhet, and other cities in Bangladesh:

• bKash — Bangladesh's most widely used mobile financial service.
• Nagad — A fast and reliable digital wallet operated by Bangladesh Post Office.
• Rocket — Dutch-Bangla Bank's trusted mobile banking service.

Withdrawal Conditions

Withdrawals are processed only to the same payment method used for the original deposit. Minimum and maximum withdrawal limits apply and are displayed within your account dashboard. c99 aims to process all approved withdrawal requests within 24 hours under normal operating conditions. Withdrawals may be delayed if pending KYC verification has not been completed.

4. Bonuses, Promotions & Wagering Requirements

c99 offers a range of bonuses and promotions, including welcome bonuses, reload bonuses, free spins, and special seasonal offers tied to events like BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh. All bonuses are governed by the following general conditions:

• Bonuses are credited to your account upon meeting the specific promotional criteria (e.g. minimum deposit threshold).
• All bonuses are subject to a wagering requirement (rollover) that must be completed before any associated winnings can be withdrawn. The applicable rollover multiplier is stated in each individual promotion's terms.
• Bonuses may not be transferred, exchanged for cash directly without meeting wagering requirements, or combined with other active promotions unless explicitly stated.
• c99 reserves the right to withdraw, alter, or cancel any promotion at any time without prior notice if it believes promotional terms are being abused.

Players who attempt to abuse bonus terms, exploit loopholes, or engage in coordinated bonus-farming activities will have their bonuses voided and accounts reviewed for possible suspension.

5. Responsible Gaming & Prohibited Conduct

c99 is deeply committed to responsible gaming and the protection of vulnerable players. We strongly encourage all users to set personal limits and to play for entertainment purposes only. Gambling should never be viewed as a source of income or a way to recover financial losses.

Prohibited Conduct

• Using automated bots, scripts, or any software that artificially influences the outcome of games or bets.
• Colluding with other players or third parties to gain an unfair advantage over the house or other participants.
• Depositing, wagering, or withdrawing funds derived from illegal or fraudulent activities (money laundering).
• Creating multiple accounts for the purpose of claiming the same bonus more than once.

Self-Exclusion & Player Protection

Players who feel that their gambling behaviour is causing harm may contact c99 support to request a voluntary self-exclusion or account cooling-off period. During self-exclusion, your account will be restricted from placing bets and accessing promotional offers. c99 will take all reasonable steps to honour such requests promptly. For players aged 21 and above, we also recommend reviewing our Responsible Gaming page for further guidance and support resources.

6. Intellectual Property

All content on c99, including but not limited to logos, graphics, text, software, game interfaces, and promotional materials, is the exclusive property of c99 or its licensed content providers. You may not copy, reproduce, distribute, modify, or create derivative works from any c99 content without prior written consent.

Game content provided by third-party providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt remains subject to those providers' respective licensing and intellectual property terms.

7. Limitation of Liability

c99 operates as an entertainment platform and does not guarantee continuous, uninterrupted access to its services. We are not liable for losses arising from service outages, technical failures, third-party infrastructure issues, or circumstances beyond our reasonable control, including but not limited to force majeure events, network disruptions, or payment processor downtime.

c99 makes no warranties, express or implied, regarding the accuracy, completeness, or fitness for purpose of any information or content displayed on the platform. Betting and casino gaming involve risk; you accept full responsibility for all bets placed from your account.

8. Amendments to Terms

c99 reserves the right to amend, update, or replace these Terms & Conditions at any time. Any material changes will be notified to registered users via email or an on-platform announcement at least 7 days prior to taking effect, except in cases where immediate changes are required for legal or security reasons.

Governing Principles

These Terms & Conditions are drafted in English. In the event of any discrepancy between the English version and any translated version, the English version shall prevail. c99 operates under principles of fairness, player protection, and SSL-encrypted data security to ensure a safe and reliable platform for all users.

c99 is committed to maintaining fair play across all games and betting markets. All game outcomes are determined by certified RNG (Random Number Generator) systems, and RTP (Return to Player) rates are set by our licensed game providers in accordance with their own compliance standards.

9. Contact & Support

If you have any questions, concerns, or disputes relating to these Terms & Conditions, our customer support team is available to assist you. You can reach us via email at [email protected]. We aim to respond to all enquiries within 24 hours, Bangladesh Standard Time (BST, UTC+6).

For faster assistance, please include your registered username, the nature of your query, and any relevant transaction IDs when contacting support. c99 is dedicated to resolving all player concerns fairly, promptly, and professionally.