1. Introduction
Welcome to c99, Bangladesh's trusted online casino and sports betting platform. This Privacy Policy explains how c99 collects, uses, stores, discloses, and protects the personal information of users who access our services through https://c99.vin. By creating an account or using our platform, you acknowledge that you have read and understood this policy.
We are committed to maintaining the highest standards of data protection to ensure that your personal information remains safe at all times. This policy applies to all users of c99, including visitors, registered members, and VIP account holders across Bangladesh, including players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions.
2. Information We Collect
To provide you with a secure and personalised experience, c99 collects the following categories of personal information when you register or interact with our platform:
- Identity information: full name, date of birth, and a government-issued identification document for KYC verification.
- Contact details: email address, phone number, and residential address (city/district within Bangladesh).
- Financial data: payment method details (e.g., bKash account number, Nagad number, Rocket number, or bank account details for Dutch-Bangla Bank, City Bank, BRAC Bank, or others) used for deposits and withdrawals.
- Account activity data: login history, session duration, games played, bets placed, bonuses claimed, and transaction records.
- Device and technical data: IP address, browser type, device model, operating system, and cookies or similar tracking technologies.
- Communications: messages sent to our support team via email or live chat, including any attachments or documents you provide.
3. How We Use Your Information
c99 processes your personal data strictly for legitimate, specified purposes. We do not sell your data to third parties. The primary purposes for which we use your information are:
- Account management: to register, verify, maintain, and secure your c99 account.
- Transaction processing: to handle deposits and withdrawals through your chosen payment method, such as bKash, Nagad, or Rocket.
- Regulatory compliance: to conduct KYC identity verification and fulfil our obligations under applicable anti-money laundering (AML) requirements.
- Service improvement and personalisation: to analyse usage patterns, improve our product offerings, and deliver relevant promotions or game recommendations tailored to your preferences.
4. Cookies and Tracking Technologies
c99 uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse site performance. Cookies are small text files stored on your device when you visit our platform. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a defined period).
You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of c99 and some features may not work as intended. By continuing to use our platform, you consent to our use of cookies in accordance with this Privacy Policy.
5. Data Sharing and Disclosure
c99 respects the confidentiality of your personal information. We do not sell, rent, or trade your data with third parties for their independent marketing purposes. We may, however, share your information in the following limited circumstances:
- Service providers: trusted third-party companies that assist us in operating our platform, processing payments, verifying identity, or providing customer support, subject to strict confidentiality agreements.
- Legal authorities: when required by applicable law, court order, or governmental authority to protect the rights, property, or safety of c99, our users, or the public.
- Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, who will be bound by this Privacy Policy.
6. Data Security
c99 employs industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our platform uses SSL (Secure Socket Layer) encryption for all data transmitted between your device and our servers, ensuring that your financial and personal details are protected at every stage of transmission.
We also implement strict internal access controls, ensuring that only authorised personnel with a legitimate operational need may access your personal data. Our security practices are reviewed regularly to stay aligned with evolving best practices in the industry. While no system can guarantee absolute security, c99 takes every reasonable precaution to keep your information safe.
7. Your Rights
As a user of c99, you have the following rights with respect to your personal information. To exercise any of these rights, please contact our support team at [email protected]:
- Right of access: you may request a copy of the personal information c99 holds about you at any time.
- Right to rectification: if any of your personal data is inaccurate or incomplete, you have the right to request that we correct it promptly.
- Right to erasure: you may request deletion of your personal data, subject to our legal retention obligations and responsible gaming commitments.
- Right to restrict processing: you may ask us to limit how we use your data in certain circumstances, for example while a dispute is being resolved.
- Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
8. Data Retention
c99 retains your personal information only for as long as necessary to fulfil the purposes for which it was collected, to comply with applicable legal requirements, and to resolve any disputes or enforce our agreements. Account data is generally retained for the duration of your registered account plus a further period as required by applicable regulations. Once data is no longer required, it is securely deleted or anonymised in accordance with our internal data management procedures.
9. Third-Party Links and Services
Our platform integrates with third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to deliver a wide range of casino games and live casino tables. These providers operate independently and are governed by their own privacy policies. c99 is not responsible for the data practices of these external providers.
Additionally, payment processing services through bKash, Nagad, Rocket, Upay, Visa, and Mastercard are subject to those providers' individual privacy policies and terms of service. We encourage you to review these policies before completing any transaction.
10. Children and Age Restriction
c99 is strictly a platform for adults. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a person under 21 has registered an account or provided personal data, we will promptly close the account and delete any associated information. Parents and guardians are encouraged to supervise their children's online activity and use available parental control tools to prevent access to gambling platforms.
11. Changes to This Privacy Policy
c99 reserves the right to update or modify this Privacy Policy at any time. When we make significant changes, we will notify registered users by email or by posting a prominent notice on our platform. The updated policy will indicate the date it was last revised. Your continued use of c99 after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how c99 handles your personal data, please contact our dedicated data privacy support team. You can reach us by email at [email protected]. We aim to respond to all privacy-related enquiries within 5 business days. All correspondence must be in English and clearly identify the nature of your request so we can assist you effectively.