Responsible Gaming at c99

We want every player in Bangladesh to enjoy a safe, fair, and controlled gaming experience. Your wellbeing always comes first.

At c99, gambling is designed to be an enjoyable form of entertainment — not a way to make money or escape from everyday pressures. We are committed to providing tools, guidance, and support so every player in Bangladesh can maintain full control over their gaming habits at all times.

Our responsible gaming programme covers deposit limits, time-out periods, self-exclusion options, and a dedicated support team reachable at any time. If gambling ever stops feeling like fun, please use these tools or reach out to us immediately — we are here to help.

Our Tools

Responsible Gaming Features

Self-Exclusion

Temporarily or permanently block access to your c99 account whenever you feel the need to step back.

Time-Out Periods

Set a short break of 24 hours, 7 days, or 30 days to cool off without permanently closing your account.

Deposit Limits

Cap your daily, weekly, or monthly deposits in BDT so you never exceed what you can comfortably afford.

Loss Limits

Define a maximum loss threshold per session or per day to prevent chasing losses from spiralling out of control.

Reality Checks

Receive on-screen reminders at regular intervals showing how long you have been playing and your net session result.

Support Access

Our support team is available around the clock to assist players who have concerns about their gambling behaviour.

Understanding Problem Gambling

Problem gambling is when a person can no longer gamble in a relaxed, recreational way and feels compelled to continue despite negative consequences to their finances, relationships, or mental health. Recognising the warning signs early is the most effective way to regain control.

Watch for these warning signs in yourself or someone you care about:

  • Spending more money or time gambling than you originally planned
  • Chasing losses by placing larger or more frequent bets
  • Feeling anxious, irritable, or restless when not gambling
  • Borrowing money, selling possessions, or neglecting bills to fund gambling
  • Lying to family or friends about how much time or money is spent on gambling

If you recognise two or more of these signs, we strongly encourage you to use c99's self-exclusion tool or contact our support team right away. Seeking help early makes a genuine difference.

How to Stay in Control

Staying in control of your gambling is straightforward when you treat it as entertainment with a clear budget. Here are the practical guidelines we recommend to every c99 player in Bangladesh:

  • Set a strict budget before you start and never deposit beyond that amount in a single session
  • Treat any winnings as a bonus, not as income you can rely on
  • Take regular breaks, especially after a long session or after a significant loss
  • Never gamble when under the influence of alcohol, strong medication, or when feeling emotionally distressed
  • Use c99's built-in deposit and loss limit tools to enforce your personal boundaries automatically

Remember: gambling should always be one of many leisure activities in your life, not the primary one. Balancing your time between cricket betting, slots, friends, family, and other hobbies keeps gaming healthy and enjoyable.

Protecting Minors

c99 is strictly an adults-only platform. Players must be 21 years of age or older to register and use any of our services, including sports betting, live casino, and slots. We verify the age of all account holders during registration and reserve the right to request additional identity documents at any time.

If you share a device with younger family members, we recommend enabling parental control software on that device. Common options widely available in Bangladesh include Google Family Link and your mobile carrier's built-in parental controls. If we ever detect underage use on an account, that account will be suspended immediately and funds returned in line with our Terms & Conditions.

Need Help? Contact Our Support Team

If you feel that gambling is negatively affecting your life, your finances, or your relationships, please reach out to us at any time. Our support team is available 24/7 and will treat your enquiry with complete confidentiality and care. You are not alone.

[email protected]

Responsible Gaming — FAQ

Log in to your c99 account and navigate to the Responsible Gaming section inside Account Settings. From there you can set a daily, weekly, or monthly deposit cap in BDT. The limit takes effect immediately and can only be lowered right away — increases require a 24-hour cooling-off period to prevent impulsive changes.
Self-exclusion is a voluntary tool that blocks access to your c99 account for a chosen period — from 30 days up to permanent closure. Once activated, your account is locked and you cannot reverse the exclusion during the active period. To request self-exclusion, contact our support team via email at [email protected] and we will action it within 24 hours.
Yes. c99 offers time-out periods of 24 hours, 7 days, or 30 days. During a time-out your account is suspended — you cannot log in, place bets, or make deposits — but it remains open. When the period expires your account automatically reactivates. You can request a time-out by contacting our support team at any time.
You must be 21 years of age or older to register and play at c99. This rule applies to all services including sports betting, live casino games, and slots. We conduct age verification during registration, and accounts found to belong to players under 21 will be suspended immediately.
Start by contacting c99 support at [email protected] — our team can guide you through the self-exclusion process and recommend next steps. For ongoing professional support, speak to a trusted healthcare provider or mental health counsellor in your area, including services available through government hospitals in Dhaka, Chittagong, and other major cities across Bangladesh.

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